Frequently Asked Questions
Orders & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account to track your orders and earn rewards points.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order?
You can modify or cancel your order within 1 hour of placing it. After that, please contact our customer service team, and we'll do our best to accommodate your request before the order ships.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and are PCI DSS compliant. Your payment information is never stored on our servers.
Shipping & Delivery
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 days) and Next Day Delivery options are also available. See our Shipping Policy for details.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the continental United States.
Do you ship internationally?
Yes, we ship to over 50 countries. International shipping rates and delivery times vary by destination.
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account.
Returns & Exchanges
What is your return policy?
We offer a 30-day money-back guarantee on most items. Items must be unused and in original packaging. See our Return Policy for complete details.
How do I return an item?
Log into your account, go to Order History, and select "Start a Return." We'll email you a prepaid shipping label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. It may take an additional 5-10 days for the refund to appear on your statement.
Products
Are your products authentic?
Yes, all products are 100% authentic and sourced directly from authorized manufacturers and distributors.
What if an item is out of stock?
If an item is out of stock, you can sign up for email notifications to be alerted when it's back in stock.
Do you offer price matching?
We're confident in our pricing, but if you find an identical item at a lower price from an authorized retailer, contact us and we'll match it.
Account & Rewards
How do I create an account?
Click "Sign Up" at the top of the page and enter your email address. You can also create an account during checkout.
How does the loyalty program work?
Earn 1 point for every $1 spent. Redeem points for discounts on future orders. Learn more on our Rewards Program page.
I forgot my password. What do I do?
Click "Forgot Password" on the login page, and we'll send you a link to reset it.
Still Have Questions?
Can't find what you're looking for? Our customer service team is here to help!
- ? Email: support@store.com
- ? Phone: 1-800-555-0123 (Mon-Fri, 9am-6pm EST)
- ? Live Chat: Available during business hours